Privacy Policy
Your privacy matters to us. This policy explains exactly what personal information ad888 collects from Bangladesh players, how it is used, how long it is kept, and the rights available to you at any time.
Last updated: January 2026
Introduction
This Privacy Policy applies to all users of the ad888 platform, including visitors who browse without registering and registered players who hold an active account. By using the ad888 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how ad888 handles your personal data, you should not use the platform.
ad888 is committed to protecting the privacy and personal data of every player who uses our platform. We collect only the information that is necessary to provide a safe, fair, and functional gaming service. We do not sell personal data to third parties and we do not use your data for purposes beyond those described in this policy without first obtaining your consent.
This policy is written in plain English so that every player — regardless of technical background — can understand precisely how their data is handled. If you have any questions about a specific section, you are encouraged to contact our support team at any time. Our team is available 24/7 and responds in English to queries from Bangladesh players.
Information We Collect
ad888 collects personal information through several channels: directly from you when you register or use the platform, automatically as you interact with our services, and occasionally from third-party verification or payment processing partners. The categories of personal information we collect include, but are not limited to, the following:
- Identity information: your full name, date of birth, gender, and national identification number or equivalent, collected during registration and account verification (KYC) processes.
- Contact information: your registered mobile number, email address, and any correspondence you send to our support team. Mobile numbers are used as the primary identifier for account access via bKash, Nagad, or Rocket payment flows.
- Financial information: transaction records, deposit amounts, withdrawal requests, payment method references (such as bKash wallet numbers or bank account references), and any bonus or promotional credit history associated with your account. We do not store full payment card details on our servers.
- Technical and device information: IP address, device type and model, operating system, browser type and version, session timestamps, and gameplay logs. This data is used for fraud detection, responsible gaming monitoring, and platform performance optimisation.
- Behavioural and gaming data: game choices, bet history, session frequency and duration, bonus usage patterns, and responsible gaming tool settings. This data helps us personalise your experience, detect problem gambling patterns at an early stage, and deliver relevant promotions.
You are not obligated to provide all information requested, but failure to provide certain mandatory information — such as a valid mobile number and date of birth — will prevent us from completing account registration or processing transactions on your behalf.
How We Use Your Information
ad888 uses the personal information we collect for the following purposes. We do not use personal data for any purpose that is incompatible with those listed below, and we do not share data for advertising purposes with external marketing networks.
To create, maintain, and secure your player account, verify your identity, and process login requests.
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfers. Payment data is handled via encrypted channels only.
To detect and prevent fraudulent activity, money laundering, duplicate accounts, and any form of prohibited conduct as defined in our Terms & Conditions.
To analyse platform performance, improve game offerings, and understand how Bangladesh players use the platform so we can deliver a better experience.
To manage promotional eligibility, apply welcome bonuses, track wagering requirements, and send relevant offers to opted-in players via SMS or push notification.
To comply with applicable anti-money laundering obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by law.
Legal Basis for Processing
ad888 processes personal data only where a valid legal basis exists. The legal bases we rely on include the following, and we will identify the applicable basis in any specific data processing notice we issue:
- Contractual necessity: processing your personal data is necessary to perform the contract between you and ad888 — for example, to create and manage your account, process deposits and withdrawals, and settle bets.
- Legal obligation: processing is necessary to comply with a legal requirement applicable to ad888, including anti-money laundering laws, record-keeping obligations, and responses to lawful authority requests.
- Legitimate interests: ad888 may process certain data on the basis of legitimate interests — such as fraud detection, platform security monitoring, and improving service quality — where those interests are not overridden by your fundamental rights to privacy.
- Consent: where ad888 sends you optional marketing communications or uses non-essential cookies, we do so only on the basis of your explicit consent. You may withdraw your consent at any time by contacting our support team or adjusting your account communication preferences.
Data Sharing and Disclosure
ad888 does not sell personal data to third parties. We share personal information only with the categories of recipients listed below, and only to the extent strictly necessary to fulfil the stated purpose. All third-party processors engaged by ad888 are contractually required to handle personal data securely and in accordance with applicable data protection standards.
| Recipient Category | Purpose |
|---|---|
| Payment processors (bKash, Nagad, Rocket, Upay, banks) | To process deposit and withdrawal transactions on your behalf and verify payment method ownership. |
| Game and software providers | To authenticate your session and enable gameplay on provider-hosted game environments. Providers receive a session token and player ID — they do not receive your full personal profile. |
| Identity verification (KYC) providers | To verify the identity documents you submit during account verification, in compliance with anti-money laundering requirements. Documents are processed under strict data handling agreements. |
| Regulatory and law enforcement authorities | Where ad888 is legally required to disclose information in response to a valid court order, regulatory enquiry, or law enforcement request. We will notify you where legally permitted to do so. |
ad888 does not transfer personal data outside of its processing infrastructure to jurisdictions with materially lower data protection standards without implementing appropriate safeguards, including contractual data protection clauses with all relevant processors.
Cookies and Tracking Technologies
The ad888 platform uses cookies and similar tracking technologies to maintain session state, personalise content, and monitor platform performance. The following categories of cookies are used on the platform:
- Strictly necessary cookies: essential for the platform to function correctly, including session authentication tokens, security cookies, and load balancing identifiers. These cannot be disabled without breaking core platform functionality.
- Functional cookies: used to remember your account preferences, language settings, and responsible gaming tool configurations so that these are applied consistently across sessions.
- Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform, which games are most popular, and where technical errors occur. This data is used solely to improve platform quality and does not identify individual players.
- Marketing cookies: used only where you have given explicit consent to receive promotional communications. These cookies help us deliver relevant bonus offers and seasonal promotions tailored to your activity on the platform. You may opt out at any time.
You may adjust cookie preferences through your device's browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the ad888 platform. Changes to cookie settings take effect from your next session on the platform.
Data Retention
ad888 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. As a general guide: account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations; gameplay logs are retained for two years; marketing preference data is deleted promptly upon withdrawal of consent or account closure, whichever is earlier.
When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, ad888 will securely delete or anonymise the data so that it can no longer be attributed to an identifiable individual. Players may request information about the specific retention periods applicable to their account data by contacting our support team.
Your Data Rights
As a registered player on the ad888 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team with your registered mobile number and a description of your request. We will respond within a reasonable timeframe and will not charge a fee for handling standard requests.
- Right of access: you have the right to request a copy of the personal data that ad888 holds about you, together with information about how it is used and with whom it has been shared.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
- Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right is subject to overriding legal retention obligations — for example, transaction records that must be retained for anti-money laundering compliance cannot be deleted on request alone.
- Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is being investigated.
- Right to data portability: where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to ad888 in a structured, machine-readable format.
- Right to object: where processing is based on legitimate interests, you have the right to object to such processing. ad888 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
To exercise any of the rights above, please contact our support team at [email protected]. We will verify your identity before processing any data rights request to ensure that we only disclose or act on personal data in response to legitimate requests from the data subject themselves.
Data Security
ad888 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our platform, encrypted storage for sensitive data at rest, access control systems that restrict internal data access to authorised personnel only, and regular security auditing of our platform infrastructure.
While ad888 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ad888 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. You can support your own account security by keeping your login credentials confidential and enabling any two-factor authentication options available in your account settings.
Children and Minors
The ad888 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover or are notified that we have collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered on the ad888 platform, please contact our support team immediately so that we can take prompt action.
Third-Party Links
The ad888 platform does not contain links to third-party websites. If you access ad888 via a link from an external site, please note that those external sites operate independently of ad888 and are governed by their own privacy policies. ad888 accepts no responsibility or liability for the privacy practices of any third-party site that may direct traffic to or from the ad888 platform.
Changes to This Privacy Policy
ad888 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will endeavour to notify registered players via their registered mobile number or email address prior to the change taking effect, where this is reasonably practicable. The updated Privacy Policy will be published on this page with a revised effective date.
Your continued use of the ad888 platform after publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage all players to review this page periodically so that they remain informed about how their personal data is being handled.
Contact Our Data Team
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how ad888 has handled your personal information, please contact our support team. We take all privacy-related queries seriously and aim to respond within five working days.
Email: [email protected]
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